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Privacy policy

Wimasis’s Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by Wimasis anytime you interact with Wimasis, such as when you visit our website, when you use Wimasis products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at Wimasis, and we go to great lengths to protect it.

Why we collect personal information

We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about.

If you do not want Wimasis to keep you up to date with Wimasis news, software updates and the latest information on products and services just send an email to privacy@wimasis.com and we update your personal contact information and preferences for you.

What information we collect and how we may use it

There are a number of situations in which your personal information may help us give you better products. For example:

  • We may ask for your personal information when you’re discussing a service issue on the phone with an associate, registering for a seminar, participating in an online survey, or purchasing a product.
  • When you interact with Wimasis, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the Wimasis products you use and information relating to a support or service issue.
  • We also collect information for market research purposes — such as your occupation and where you use your computer — to gain a better understanding of our customers and thus provide more valuable service.
  • We collect information regarding customer activities on our website, Wimasis.com. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites, products, and Internet services are of most interest to them.
  • We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve Wimasis’s products.

Your Wimasis ID and related information

The Wimasis website, as well as Wimasis services such as MyWim and other related services, allows you to create an “Wimasis ID” based on your personal information. This convenient service saves you time and allows for easier use of our web services. Here’s how it works: You create a personal profile and choose a password for security. The system saves your information and your email address - it’s unique and easy to remember - will become your personal Wimasis ID. The next time you interact with Wimasis.com all you need to do is enter your Wimasis ID and password; the system looks up the information it needs to assist you. In addition, if you update the information associated with your Wimasis ID it will be available for all your transactions with Wimasis globally.

Publicly displayed information is public

If you use a bulletin board or chat room on an Wimasis website you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. Wimasis is not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously non-public, available by enabling certain user features, Wimasis will collect that information from your interaction and the information will become publicly available.

With our service providers, vendors, and strategic partners

There are also times when it may be advantageous for Wimasis to make certain personal information about you available to companies that Wimasis has a strategic relationship with or that perform work for Wimasis to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with Wimasis’s policies. At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

How we protect your personal information

Wimasis takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

The Wimasis.com platform uses Hypertext Transfer Protocol Secure (HTTPS) encryption on all web pages where personal information is required. To interact with the Wimasis.com platform, you must use an HTTPS-enabled browser such as Safari, Firefox, Chrome or Internet Explorer. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet.

You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use an updated web browser.

Integrity of your personal information

Wimasis has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date. Just send an email to privacy@wimasis.com and we will update your personal contact information and preferences for you. And you can request a copy of your personal information, your interactions with Wimasis.com, and our sales and support agents by contacting us at the given email address above.

Cookies and other technologies

As is standard practice on many corporate websites, Wimasis’s website uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.

For example, knowing your first name lets us welcome you with a greeting the next time you visit the Wimasis.com platform. Information such as your country and language — and if you’re an educator, your school — helps us provide a more useful online experience. And your contact information, and information about your computer helps us improve your interaction experience, personalize Wimasis.com, and provide you with premium customer service.

If, however, you prefer not to enable cookies, you can certainly disable cookies. Please note that certain features of the Wimasis website will not be available once cookies are disabled.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. Wimasis will not use the information collected to market directly to that person.

In some of our email messages we use a “click-through URL” linked to content on the Wimasis website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

In addition we use pixel tags — tiny graphic images — to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site.

Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to ensure that we’re sending only messages that are of interest to our customers. We may use this information to reduce or eliminate messages sent to a customer.We store all of this information in a secure database.

Our companywide commitment to your privacy

As we said, Wimasis takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to Wimasis employees and strictly enforce privacy safeguards within the company. In addition, Wimasis follows the guidelines of industry initiatives to preserve privacy rights on the Internet and in all aspects of electronic commerce.

International users

Note that personal information regarding individuals is jointly controlled by Wimasis Sales in Córdoba, Spain.

Wimasis’s website has links to the sites of other companies. Wimasis is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Privacy questions

If you have questions or concerns about Wimasis’s Customer Privacy Policy or data processing, please use the email address privacy@wimasis.com to contact us. The Wimasis Data Controller will respond to your inquiry within 30 days.

If you do not want Wimasis to keep you up to date with Wimasis news, software updates and the latest information on products and services just send an email to privacy@wimasis.com and we will update your personal contact information and preferences for you. Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will not do so.

Wimasis may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.

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