I would like to use your services but I would like to try them first, can I do it?
You can try all of our products for free for a limited number of images/videos. Just sign up or log in (if you are already signed up) in our image analysis platform. You can then click on "Upload" and choose the product that you want to try for free.
I have some images that I want to analyze but none of your products fit my needs, what can I do?
We can carry out a free of charge feasibility study to develop an individual solution for you. Just contact us here and tell us about what you need. Attaching some example images and as much information as you can about what you want us to do with them can help us better assess the feasibility of your project. You can find more info here.
How many images can I upload at once?
As many as you have in your image/video quota, that is the only limit. If the number of images you upload exceeds the quota of images that you have left, your order will not be processed and you will receive an email informing you about it. You can increase your quota in our shop.
I have not received yet the results for the images I uploaded, why is that?
Some analyses are not yet fully automatic so the results do not reach you as soon as the images are processed. Before that, we review the results to assert their validity. This procedure can take as much as 48h so if you do not receive your results in that time, please contact us here.
The image uploader says I do not have any images left, how can I get more?
Then, just go to our shop and complete the purchase procedure. We will contact you when your quota is updated so you can go back to analyzing right away.
How can I cite a Wimasis product in my scientific paper?
Just click on “How to Cite Us” in our Citations page. There you can choose the product to cite to get the citation text both in plain text and Bibtex format.
I want to close my Wimasis account, how can I do that?
We are sorry to hear that :(. Just log in to the image analysis platform, go to Settings/Contact details. At the bottom of the page you will find the option to have your account deleted.
We have updated our Terms of Use and Privacy Policy to make our interaction with you and your personal data clearer as well as to comply with the new European General Data Protection Regulation (GDPR).
We have rewritten our Terms of Use to make them easier to read while covering the essential aspects of how your relationship with us works. Please take a look at them to check that there is no substantial change but a more defined interaction between us.
The updated Privacy Policy also explains more clearly and briefly how we use your personal information, without any change in our core commitment regarding your privacy.
As a requirement of the GDPR, we need you to accept both policies to keep providing you with service. If you have any questions or comments about them, please contact us and we will be glad to talk about them.
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